The IRS announced expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait times.

Eligible taxpayers who call the Automated Collection System (ACS) and Accounts Management toll-free lines and want to discuss payment plan options can authenticate or verify their identities through a Personal Identification Number (PIN) creation process. To set up a PIN, taxpayers will need their most recent IRS bill and some basic personal information to complete the process. Additional voice bot service enhancements are planned in 2022 that will allow authenticated individuals (taxpayers with established or newly created PINs) to get account and return transcripts, payment history, and current balance owed. News Release IR 2022-127.

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